Hotel Marquis Reforma

Excellent location, outstanding gym, indoor pool, wet and spa facilities, great restaurants and bar, close to Chapultepec and Angel of Independence and the best customer service.

Some staff provided good service, but most offered truly exceptional service — making consistency hard to describe as a dislike.

La comodidad y los servicios, la atención fue increíble y la comida deliciosa.

La reservación era para tres personas lo que no me gustó es que solo hubiera dos botellas de agua, dos cápsulas de café, dos batas de baño y un solo par de pantunflas, quizá no lo íbamos a utilizar pero no me agrado que no pudiéramos sentir que pensaron en los tres. En la noche queríamos una taza de café y la cafetera no funcionó, había un código para utilizarla pero no llevaba a la página, buscamos en internet y al final del día no pudimos prepararnos un café y gastamos la botella de agua.

La comida en todos los restaurantes es deliciosa. Las camas súper cómodas.

La habitación tenía una pequeña terraza a la que le hace falta un poco de mantenimiento, no aparecía salir a sentarse para tomar un café o algo. Fuera de eso todo estuvo perfecto

Marquis Reforma is a top-notch property. The rooms are modern and spacious. The staff is ant makes the e experience great. Every morning, Alexander gave me the best service. He was attentive and had a memory like no other. He knew my order each day and it made my stay that more impressive. I will be back in September 2026.

Hotel muy bonito, la habitación super limpia cómoda grande. Alberca muy limpia, jacuzzi, sauna, vapor. Descansamos muy bien. En general todo personal muy amables trabajando muy bien y profesional.

Una chica no ví su nombre una güera que trabaja en la recepción me atendió como enojada con molestias , me comentaba cosas muy rápido y si yo pedí repetir algo ella ya explicaba con una actitud de molestia.

Trip advisor - marquis Reforma I want to preface my review for the Marquis Reforma by noting that I’ve been working in the hospitality industry for over 20 years with the last 15 being in hotels. I’ve opened 400+ room resorts with 10+ outlets. At the end of the day, I have an intimate knowledge of what we’re talking about. From the moment the doormen opened our car door our experience at the Marquis Reforma was outstanding. The first person we met was Benjamin who helped us with our bags. If I had a dozen Benjamin’s on my team I could take over a market! His attitude was a refreshing welcome after a day of traveling. The first thing you notice whether you know or not when you walk into a hotel is the smell and temperature, but the first thing you remember is how the staff interaction affects you. Benjamin seemed thrilled to met us, wanted to get us something to drink while we got checked in, and enthusiastically showed us to our room. Throughout our 6 night stay he continued to check in on us and when he found out we were going to Lucha Libre he imparted his love for wrestling and it became a nice touch point for our conversations. The location of the hotel is a great starting point for so many destinations throughout the city. 1 direction you’re a 10-12 minute walk to the museum of modern art, another direction is the Angel of Independence. If you’re heading to the shops in Polonco or the restaurants in Roma Norte you’re a super cheap Uber ($4-$5) to either areas. Unfortunately on our first full day in town we made the mistake of getting into a taxi and the taxi driver stole 3 credit cards worth of data from us by telling us the cards were declined. Within an hour all 3 cards had been fraudulently charged thousands of dollars. The reason I mention this is to tell you how the property handled it. Once we finished talking to the banks we Uber’d back to the Marquis and I notified the front desk of the issue and to verify my initial hold on the card was still active. I explained what happened and because American Express is the last customer service focused bank left in America, they had updated my Apple Pay with a new number. The front desk team assured me not to worry. We can continue charging things to the room and if they need to work with AMEX directly they’d be more than happy, and I could use the Apple Pay tap option at checkout. It wasn’t a cold interaction. They showed empathy and provided reassurance. From the desk we walked right to the Harbor Bar because the wife and I needed some shots to reset after a miserable couple of hours. This is where we met Elias. What a professional. As part of the management team at the Harbor Bar, Elias was welcoming and when I had questions about some tequila he was super helpful. Once again, here was a team member in the hotel who just took care of us! He was proud of his staff. From the front of house to the back of house, he never missed an opportunity to highlight their hard work. Elias is a massive asset to the Marquis Reforma. Let’s take a second to highlight the F&B of the property. The first night we got in late and I ordered tacos to the room. If you’re like me, you’re not expecting amazing tacos, or anything for that matter, at 11PM room service. But both the el pastor and steak tacos were great! I was hoping for a Mexican Coke, but I got a can. Breakfast was included with our room and while we didn’t plan to partake in a hotel breakfast buffet, we were extremely surprised by how many offerings were at our disposal! A wonderful fresh cut fruit station along with cheese, yogurt and granola was a wonderful start. 4 different fresh juice options! Wonderful pastries from croissants to conchas as well as great banana bread! Oh, and tamales! 3 different offerings from traditional to sweet and banana leaf wrapped. All 3 were delicious! A large made to order egg menu from omelets to Benedict’s was available, but my morning go to was the little build your own chilaquiles station. I start each morning by ordering 2 fried eggs sunnyside up so by the time my chips had soaked up the verde I’d add the hot eggs and dig in! I also would be doing you all a massive disservice if I didn’t mention the cafe de olla. What a great way to enjoy your coffee I. The morning! Let’s talk about dinner service at Harbor Bar. Do you love ceviche? Because we love ceviche and the aqua chili snapper was one of the best bites we had and we had some amazing food on our trip. Also the crispy fried rice topped with tuna was delicious! We order both dishes twice during our stay! The gym facilities are a ghost town but they’re offering everything you need! From spin bikes to free weights and everything in between, heck they had punching bags! We did take a couple hours to get massages at the Spa. A traditional full service outlet that provided everything you could imagine. My only critique is the deep tissue massage didn’t go as hard as I would have liked, but at the end of the day it was a relaxing afternoon. They offer 2 different temperatures for hot tubs, have sauna and steam rooms and a cooling pool. Everything is as professional as you can imagine. We stayed in a Junior Suite. It was well appointed. The bed was comfortable. We didn’t love the pillows… can you tell I’m reaching to find things we didn’t love! My last thoughts on our stay revolve around why our stay was so great. It was the staff. They’re so well staffed at the property! Everyone understood that the guest is the priority, and through that understanding they had built camaraderie. You could tell that they enjoyed what they were doing because they were friends with their colleagues. I never saw a guest wanting for anything. I saw the staff moving with purpose. I saw a team that was enjoying work. No one LOVES working, but they seemed to truly enjoyed the time they were on the clock. That doesn’t happen by accident. We have lots more of the globe to discover, but if I’m back in Mexico City, I’m staying at the Marquis Reforma.