Sheraton Maria Isabel Mexico City Reforma

This review is for the lounge. I was traveling for the World Cup and found myself with limited options to watch Mexico v S Korea. The bars and restaurants and plaza were packed. We found refuge in the Sheraton lobby bar. The atmosphere outside the hotel was chaotic and the lobby very busy, We entered a little out of sorts and because of the crowds we couldn’t find anywhere to sit or stand. Within seconds we were approached by staff and given a perch to stand in and drinks ordered. A few minutes later management approached us and offered us seats at a table they rearranged to accommodate us. The staff were amazing and attentive which is really something considering the game was so wild. Gustavo was running the show. Although the staff were fully committed to rooting for Mexico they never missed a beat. It was a highlight of our trip. Bravo!

We stayed at the Sheraton Mexico City Maria Isabel Hotel for two weeks, and our experience was outstanding from beginning to end. Bryan and Marian were absolutely fantastic. Their attentiveness, professionalism, and genuine kindness made us feel welcome and well cared for throughout our entire stay. Not only were Bryan and Marian exceptional, but the entire staff was friendly, courteous, and always willing to help. Every interaction was pleasant, and it was clear that guest satisfaction is a top priority. Thank you to Bryan, Marian, and the entire team for making our stay so memorable. We truly appreciated all of your hard work and hospitality and look forward to returning in the future. Highly recommended!

Stayed here for a work trip with family and extended for the weekend. The hotel is in the perfect location, easily accessible and walkable to all the popular neighborhoods and Bosque de Chapetepec. Had great service at breakfast each day in the lounge. Gracias a Carlos Jose!

La atención y la comida del Club estaban muchísimo mejor de lo que las recordaba. Fuimos atendidos por Jade en recepción y por Fidel en el Club y nos sentimos muy a gusto. La céntrica ubicación, limpieza y demás.

Todo estuvo perfecto.

Very nice and great service throughout the hotel, will definitely recommend it !! Everyone has great customer service as well verry polite and helpful. We got also some great recommendations from the staff Amazing views from my hotel room💓🙏💯🇲🇽

I was for a conference in Mexico City. The Hotel was recommended by the organisers. What should I say. Starting from the pick up at the Airport, the welcome at the Hotel. They do appreciate loyalty members as you would expect it. I was ther for the first time but was welcomed like a regular visitor. The rooms are big and the lounge is offering everything you look for - if you are eligible 😃 The lobby Bar is well equipped and the service is very friendly. I used the concierge service as well - which I must say is extraordinary. Also like the reception very friendly and willing to support whatever is necessary. Will for sure come again.