Marriott Cancun, An All-Inclusive Resort

The service were EXCEPTIONAL!! Great customer services, top-notch, and actively working to address any concerns!! However, at Dinner time, please, I would advise you to make a reservation that’s the best way to actually have a great meal. Breakfast was good, same menu don’t expect any changes(but many varieties!) However, the price didn’t reflect the meal on menu in my opinion!!

The facilities has some restaurants that wasn’t open on certain days, and the lunch menu were a struggle. Breakfast and dinner I couldn’t complain but lunch were a game changer for some reason!!

We stayed at the Marriott All Inclusive hotel in Cancun from May 31 through June 8, and we could not have been more pleased with the hotel staff. From the day we arrived until the day we checked out, everyone was kind, professional, and eager to help. However, we would like to recognize a few exceptional employees who went above and beyond to make us feel welcome and who consistently accommodated our dietary preferences and special requests: Jesús Roque • Rogelio Dias (Pool Manager) • Marco Zeferino • Alan Rivera • Gabriela “Gabi” Hernández • Dulce López • Víctor Pulga • William Feria • Alberto Callejas (Chef) • Flavio González (Kitchen Supervisor) • Albert Márquez (Specialty Chef) • Leonardo Ruiz • Adrian Del Valle • Jesús Gutiérrez • Liliana Orozco • Itzel Castillo • Antonio Palé • Odalys Castillo • Gustavo Villamil (Chef de Cuisine) • Julio Pérez (Executive Chef) .Tzitzi Salmeron . Dulce Alcudia We would like to express our sincere gratitude to these professionals. Their outstanding service, attention to detail, genuine kindness, and dedication made a remarkable difference throughout our stay. Team members like them transform a great hotel stay into a truly memorable experience. We hope they receive the recognition they deserve for their exceptional work and commitment to guest satisfaction. Nos hospedamos en el Marriott All Inclusive hotel in Cancun del 31 de mayo al 8 de junio y no podríamos haber estado más satisfechos con el personal del hotel. Desde el día de nuestra llegada hasta el momento de nuestra salida, todos fueron amables, profesionales y siempre estuvieron dispuestos a ayudar.

The pool area does not have an accessible restroom nearby. The only restroom requires guests to go downstairs, and guests coming from the beach area must first go upstairs and then downstairs to access it. This is inconvenient and difficult, especially for those with mobility challenges. The pool bar does not open until 10:30 a.m. Guests using the pool area earlier in the morning do not have access to drinking water. Providing coolers with bottled water around the pool area before the bar opens would be greatly appreciated.

This will probably be my permanent destination for all my future trips. Everything was perfect. The food variety is the best I’ve experienced out of all All-Inclusive hotels I’ve stayed . The food quality as well. You may need 10 days to taste everything that it offers. The staff is absolutely phenomenal, so well trained, polite and resourceful. Also the cleanliness. The clean all facilities all the time and it’s impeccable. It’s right on the beach, the pools are great, the gym is great, wifi is very strong even at the beach. 11/10

The only thing is indoor entertainment for kids during the evening or on a rainy day. Some arcades could help.

Overall Amazing Experience! The food was excellent, the staff was so kind & helpful - they catered to our every need. They have activities throughout the day & have amazing amenities - such a great place to take family.

Poderia ter dar 10 mas não dei, porque o restaurante de churrasco estava fechado porque dizia que era baixa temporada e também tinha que locar os bangalô mesmo sem ter gente usando, Mas o resto é maravilhoso. Funcionários educados e prestativos. Dos parabéns para o Ângel, que fazia um café excepcional do jeito que a gente queria.10 p ele O Luís que foi sempre atencioso para nos atender no quarto para tudo que precisava 10 O Abel simpático atencioso excelente para atender a gente na piscina mil p ele, Tem tbm ,José, Jesus , enfim … Todos super educados e prestativos ! Parabéns. A equipe!!!

Te super, nada a reclamar !

Muy buenas instalaciones pero lo mejor del alojamiento es la atención del personal. Todos muy humanos pero en especial Mario en el área de piscinas, un servicio espectacular! Queremos por favor que le hagan llegar nuestro saludo y nuestra felicitación.

Los licores puedes ser un poco mejores de resto todo perfecto