Haven Riviera Cancun - All Inclusive - Adults Only

Everything was great the service guys up front were the most....the cleaning of room was great too...BUT BUT the restaurant Agua Bendita was a no ....the sit down was great the waiter was rushing us to order so we ordered asap...food came bad presentation...i asked for A1 sauce waiter never brought it my steak got cold asked another waiter for sauce and he brought ASAP...although A1 sauce didnt help. food and appetizers were horrible just horrible. The presentation is nothing like what it is online honestly think restaurant needs to be switched out to save the hotels reputation. Other than that everything was great from arrival to check in to check the ppl were just great!!!

Fabulous hotel and property, would highly recommend. The setting was lovely, pools were great and not crowded, staff was doing their best with the seagrass on the beach but the pools more than made up for it. The food was excellent, lots of options. We upgraded to Serenity which was worth every penny. The staff were all so happy and helpful, but the best was Nacho, our group butler who was unbelievably helpful and really made our experience so much more special. Thank you Nacho, and all the team!

Everything was great from the pool area to the staff. We were part of the serenity club, which gave us access to all parts of the hotel. I didn’t know that till I got there, but that’s one of the perks of purchasing the swim out suites. There are tons of dining options and if you like shopping, there’s a shopping outlet. That’s really close to the hotel but it will require a taxi or some type of transportation to get you there the only thing that was unfortunate about the hotel, which was due to mother nature Was the seaweed issue due to the weather. It created a damp musty unpleasant odor outside, which included many mosquitoes and bugs flying around the hotel resort.

Everything was fine, the food was very good, the rooms were very clean but you could feel the dampness in them, the pools were clean and there were a lot of them, parties in the club every evening until 2 a.m. The only downside was the dirty beaches due to saragassum algae.

This was our second time staying here and we upgraded to the king with a swim out. It was perfect. The bathroom was large and the bed was super comfortable. It did get hot at night so maybe bring a fan. Also mosquitoes are bad in October so bring bug spray

A beautiful resort with amazing staff. My fiancé and I came here to celebrate our anniversary and had an amazing time. There were a lot of people our age (mid-to-late twenties) and just enough to do to keep us going. The smell in the area was a bit unpleasant, but not enough to warrant a lower score, given the staff's attentiveness and the resort's beauty. Make sure to bring bug spray, though! Lots of pesky mosquitoes.