JW Marriott Cancun Resort & Spa

Of all the hotels I have ever been to, this hotel has had the best service ever. The staff are absolutely fantastic, so attentive, friendly, the restaurants here even for hotel restaurants are FANTASTIC. The breakfast in particular and the lunch out by the pool. Even the swimming pools here are open all throughout the night which is normally rare, but the hotel itself is absolutely gorgeous. Couldn’t have enjoyed my holiday more and the hotel was a MASSIVE reason for that

Only thing I can say is it’s a bit of a long walk down to the main party area, though it is still walkable (just long in the heat). But if I came back tomorrow with this in mind, I would still book this hotel as I can’t imagine getting any better than this

Excellent stay with outstanding service. I found the JW Marriott Hotel & Resort in Cancun to be a high-quality hotel with excellent accommodation and outstanding facilities. The room was very spacious and comfortable, beds were very comfortable, the air conditioning was effective and kept the temperature just right throughout our stay. Our room had a beautiful sea view, which was amazing to wake up to every morning. There a several pool areas which are well serviced for food and drink. The beach front was good but at the time we stayed there were some seaweed on the beach which were cleared often and also the waves a bit strong but ok to still enjoy the water - generally lovely to hang around the beach. Breakfast was very good, with fresh fruit and a wide selection of buffet options to choose from. We had dinner at the hotel on three of the six nights we stayed, and each of the restaurants we tried was very good. We also visited several restaurants in the surrounding area, which were excellent and gave us a great experience of Mexican fusion cuisine. Water and snacks were provided in the room at no extra charge. A minor issue was that some bar items were mistakenly added to our bill, although we had not used these items. However, this was quickly rectified by the staff. What really stood out was the exceptional service. The hotel staff were consistently professional, welcoming, and always willing to help. Overall, we had a very enjoyable stay and would highly recommend this luxurious hotel.

Nothing.

Beautiful hotel, impeccable service, and the nicest employees. I can’t say enough ! The food was amazing, the drinks were delicious and overall it’s just a beautiful property. My only gripe is that the elevators were super slow during the week we were there and eventually stopped working altogether. Besides that we can’t complain! Everything was easy and we had an amazing time!

We had an incredible stay at the JW. The hotel had everything we needed, and then some. Breakfast buffet every morning was incredible and the staff were so great. The pools and beach area were perfect for our large family, including young children. Julio R and Jorge served us at the pool for several days and were kind, courteous and attentive to our needs. Julio R’s mezcalitas were on point! We hope to be back :)

My wife and I came here for a long weekend to defrost and decompress. This place was the perfect choice. We spent the whole time by the pool overlooking the ocean, reading books, taking a dip, and sipping on Pina Coladas. Everything is super clean and well-maintained. There is even an adults-only pool area where we stayed the whole time--with a swim up bar as well as service to each person at their loungers. Our package included a free wine-tasting, body scrub product from the spa, and free cocktails. There is also a complementary guacamole bar each afternoon in the lobby. What really sets JWM apart is the staff. Everyone smiles and says hello and goes out of their way to make the experience great: front desk staff, porters, servers, housekeeping, etc. After a few days, a few of them even knew our names! We left only one time to go to dinner at a restaurant across the way. Otherwise, there is a wide variety of places to eat as well as a snack/pizza place. The food at each place was wonderful. I would definitely come back to JWM Cancun.

We had not been to the JW in a couple of years- The minute we walked into the lobby-the feeling of "Welcome Home" came over us. Miguel checked us into our room- He was delightful and courteous. I had mention we just booked this trip the night before and it was my birthday. He wished my a Happy Birthday and asked if he could send something special to our room. I replies with a "YES" He thanked me for my Titanium status. Every team member/staff in the Hotel would call me by my name and thank me for my status. The Breakfast Team- Eliza and Manuel and the rest went above and beyond to make us feel Welcomed. We had dinner one night on property-Bravio- the Spanish Restaurant. The service was exceptional. The Lamb Chops were cooked to perfection. All the servers at the Adult area were constantly checking on us thru out the day-mine you the Hotel was full and very busy, they were on the move constantly. The Nachos and Fish Tacos were fabulous. Thank you Marriott for making my Birthday Special!!! We will be back soon