Riu Palace Las Americas - All Inclusive - Adults Only

Our stay was nothing short of spectacular—truly a 1,000,000/10 experience! Everything was exceptional: the food was absolutely delicious, the hotel was spotless, and every detail exceeded our expectations. We honestly wish we could have stayed longer. A huge congratulations to the entire staff for providing such outstanding service. Everyone was incredibly kind, professional, and welcoming. The excursions were amazing, everything was perfectly organized, and the customer service was simply outstanding. I genuinely don’t have a single complaint about our stay. I will recommend this hotel with my eyes closed to anyone looking for an unforgettable vacation. This was my first time visiting Mexico, and I completely fell in love with it. The entire experience was beyond amazing, and I can’t wait to come back. I’ll definitely be returning very soon!

The location. was perfect. The staff was very professional and on point. Whenever you needed something. The staff always goes above and beyond to make it happen. It could be helping book an excursions or just something as small as bringing an extra bottle of water to your room. Always service with a smile. Great place to vacation. Great job Riu. See you next year.

The beach was over run with seaweed and watching the workers continuously try to pick it up by hand was heart felt. Maybe in the future Riu can invest in a heavy pice of machinery to combat the process. Never enjoyed the beach while at the Riu. But had an awesome time still. Thanks Riu..

Hotel excelente, um saguão magnífico, quartos espaçosos e pessoal profissional para deixar nós a vontade com tudo em ordem.

Uma pena o mar não estar limpo, por conta do sargaço. Mas não afetou nossa estada, pois as piscinas de dia e as atividades norte nas compensaram demais.

Tried several Rui hotels within the cancun area and this has got to be the best! Perfect for couples! Food was amazing, beaches absolutely beautiful, the hotel is amazing and the rooms are just gorgeous. Lots of different restaurants to choose from and loads of drinks to pick and the staff work especially hard to make your stay perfect. We had an awesome time whether relaxing or joining in with the staff who work hard throughout the day to keep you occupied. Definitely coming here again…. If you want a relaxing holiday with no kids screaming and jumping about all day then this is for you! The loudly Rui hotels are nearby if you are in to a party atmosphere.

Quarto ótimo! Cama grande, chuveiro super forte e quentinho. Serviço de quarto e Excelente. Só precisa ficar espertos, pq eles entram sem avisar. Me pegaram duas vezes lá dentro. Quarto 80% escuro. Não ouço barulho da rua. Comidas ótimas. Eu fiquei com medo pq falaram que não era muito bom. Amei o café da manhã. Tinha muita variedade de frutas, sucos, proteínas. Amei. Garçons super simpáticos. Bebidas boas.

Não tem chuveirinho no banheiro ( ducha higiênica) e o ralo entupia as vezes. Piscina do meio com bastante sujeira de protetor e maquiagem.

Everything was exceptional. Good food and good service. Great pools and facilities. During the booking process I enquired about their selection of whiskies and was not overly excited about the lack of Irish whiskey options such as Jameson. After a brief interaction with the hotel they arranged for the preferred whiskey to be available for my stay. Exceptional!

I found that some waiters at the restaurants try to rush the orders forcing you to order starter main everything within 5 minutes of sitting down. I am not going to Cancun to have a McDonalds fast food experience. The supervisor managed the issue well though.